At Quick Ship Enterprises, we strive to provide exceptional shipping services that meet the highest standards of reliability and efficiency. As a leading e-commerce delivery solution, our goal is to ensure that every shipment is handled with care and precision. However, we understand that there may be instances where returns or refunds are necessary. Our return policy is designed to address such situations in a fair and transparent manner.
Eligibility for Returns:
- Damaged Shipments: If your shipment arrives damaged or with visible signs of tampering, you are eligible to initiate a return request within 7 days of delivery.
- Incorrect Shipments: If you receive an incorrect shipment, such as a wrong item or delivery to the wrong address, please contact us within 7 days of delivery to arrange a return.
- Service Issues: If there is an issue with the shipping service provided, such as delayed delivery or lost packages, please reach out to our customer service team for resolution.
Return Process:
- Initiate a Return: To initiate a return, please contact our customer service team at [ 7697414880 or enterprisesquickship@gmail.com ] with your order details and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
- Packaging and Shipping: Ensure that the item is securely packaged and includes the RA number on the package. Ship the item to the address provided by our customer service team.
- Inspection and Processing: Upon receipt of the returned item, our team will inspect the shipment to verify the condition and reason for return. If approved, we will process the refund or arrange for a replacement shipment.
Return Shipping Costs:
- For returns due to damaged or incorrect shipments, Quick Ship Enterprises will cover the return shipping costs.
- For returns due to other reasons, the customer is responsible for the return shipping costs.
Refund Policy with Timeframe
Refund Eligibility:
- Damaged or Incorrect Shipments: If your return is approved due to a damaged or incorrect shipment, you are eligible for a full refund of the shipping cost and any additional charges incurred.
- Service Issues: If a service issue, such as a delayed delivery or lost package, is verified, you may be eligible for a full or partial refund based on the specific circumstances.
Refund Process:
- Refund Request: To request a refund, please contact our customer service team at [ 7697414880 or enterprisesquickship@gmail.com] with your order details and the reason for the refund.
- Refund Approval: Once your refund request is reviewed and approved, you will receive a confirmation email detailing the refund amount and processing time.
- Processing Time: Refunds will be processed within 7-10 business days of approval and will be credited back to the original payment method used for the transaction.
Non-Refundable Situations:
- Shipments returned without a valid Return Authorization (RA) number.
- Returns initiated beyond the 7-day window for damaged or incorrect shipments.
- Any additional charges or fees not related to the original shipping cost.
Service Offering and Pricing
Standard Delivery Service (Within City):
- Service Description: Our Standard Delivery Service ensures that your parcels are delivered within 3-5 business days. We utilize a network of reliable carriers to guarantee prompt and secure delivery.
- Price: ₹180 per shipment (up to 5 kg)(Within city)
Checkout Flow:
- Select Service: Choose the “Standard Delivery Service” option from our list of available services.
- Enter Shipping Details: Provide the necessary shipping information, including pickup and delivery addresses.
- Calculate Shipping Cost: The total shipping cost will be calculated based on the service selected and the weight of the package.
- Payment: Proceed to payment and enter your payment details to complete the transaction.
- Order Confirmation: Receive an order confirmation email with the details of your shipment, including the estimated delivery date.
Contact Us
For any questions or concerns regarding our return and refund policy, please contact our customer service team at:
- Email: enterprisesquickship@gmail.com
- Phone: 7697414880
- Address: Indore, Madhya Pradesh Quickship Enterprises, 656 Lig Sector -B, Scheme No 71, Indore, Madhya Pradesh, 452001
At Quick Ship Enterprises, we value your trust and are committed to providing you with the best possible shipping experience. Thank you for choosing us as your trusted e-commerce delivery solution.